Keeping America Safe From Granny
Of course they did, you raging imbeciles. When Ms. Sherman and Ms. Zimmerman complained publicly about the humiliation you handed them when they were trying to go about their lawful business, they were not complaining that your employees ("officers"? don't make me laugh) didn't follow your procedures. They're complaining that your procedures are humiliating (and-it should go without saying-unnecessary).
It's nice that you defend your mouth-breathing employees-there should be no doubt that the rot in TSA goes all the way to the top. Employees working the line are the smallest part of the problem.
"It's degrading. It's like someone raped you," Ms. Sherman said. "They didn't know how to handle a human being." She's not talking about the line employees. If she were complaining about them, she'd complain to you.
But Ms. Sherman went to the media because she is complaining about you: TSA, the entire superfluous incompetent agency, from the just-hired high-school dropout to John Pistole. Ms. Sherman knows-we all know-that the agents were following your procedures, and she knows that you won't do squat about it.
"Our officers are committed to treating every passenger with dignity and respect," the agency said in a statement.
Laughable. You are a worthless bloated bureaucracy, and you wouldn't know dignity and respect if you tripped over them.