This morning (Sunday) a friend called me; one of his friends had gotten himself arrested in Austin, Texas last night. I told him I would look into the matter. I looked up fellow blawger Jamie Spencer’s phone number, and dialed it. Jamie answered the phone himself.

Friends, I know that you like to have your receptionists and secretaries answer your phones for you. I know it makes you feel important. I know it makes you feel efficient. I know it helps you avoid the unpleasant feelings you sometimes get from talking to the people who are paying your bills.

But when I have a client who needs a referral in Travis County, out of the 143 members of the Austin Criminal Defense Lawyers’ Association I will choose the one guy who I know answers his own phones on Sunday morning. And I’ll bet that most clients feel the same way.

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